Language Of Apology
A violation of a value causes emotional pain especially when the love language that you rely on to feel belonging, acceptance or deep regard is then contradicted. Insults can leave you shattered and those words are not easily forgotten (Words of Affirmation). Distractions, postponed dates, or the failure to listen can be essentially hurtful (Quality Time). A missed birthday, anniversary, or a hasty, thoughtless gift would be disastrous—so would the absence of everyday gestures (Receiving Gifts). Laziness, broken commitments, and creating additional work, communicates to receivers of this language that their feelings don’t matter (Acts of Service). And finally, physical distancing, neglect or abuse can be unforgivable and destructive (Physical Touch).
Just as your love language when violated could be your greatest source of suffering, the language of apology can subsequently help to heal those wounds. Gary Chapman's love languages help us to feel affection when it is given in the way we specifically receive, and the language of apology fosters healing when also given in our unique style. The five languages of apology are: Expressing Regret, Accepting Responsibility, Repentance, Requesting Forgiveness, and Making Restitution.
1. Expressing regret: If the person you’ve hurt has this language, they want to know “Do you understand how deeply your behavior has hurt me?” This language is required for the person that has been hurt to see that you are able to empathize and put yourself in their shoes. That you understand them as a person to know how much this behavior has caused them suffering and why. In order to make amends, you would need to be able to pull from their values and past history to show the connection of how your behavior has triggered their values and then apologize for the pain that was caused.
2. Accepting responsibility: If the person you apologize to has this apology language, they want you to take ownership for what you did or said and acknowledge that it was wrong. This person needs to hear that you are taking full responsibility for these actions without an attempt to justify, or diminish the impact of the behavior.
3. Making restitution: If someone has this apology language, what they really want to know is “does this behavior reflect how you feel about me?” Your behavior seemed so unloving to them that they wondered how you could love them and do what you did. In this situation, the person is looking for ways you can rebuild the trust that was lost through actions. These actions will then serve to overwrite or negate the messages that were delivered through the harmful behavior or words. According to the Nobel Prize-winning scientist Daniel Kahneman, each day we experience approximately 20,000 moments. The quality of our days is determined by how our brains recognize and categorize our moments—either as positive, negative, or just neutral. Rarely do we remember neutral moments. Gottman founded the ratio of 5:1 in that it takes five positive moments for our brains to overcome one negative moment.
4. Genuinely expressing the desire to change your behavior: When this is someone’s apology language, if your apology does not include a desire to change your behavior, you have not truly apologized and therefore, the apology is not sincere. This person fears that these hurtful behaviors will continue and perhaps a few days or months later, they will be in the same situation yet again.
5. Requesting forgiveness: If you offend someone who has this apology language, the words “will you please forgive me?” are the words they want to hear. Requesting forgiveness is the way to touch their heart and is the way that feels sincere to them. The reason behind this is they want to see that the other person is able to be humble and give back the emotional power to the person who was hurt.
How you say sorry matters based on the way we receive an apology. Our language of apology is just as unique as all the other aspects that have been designed through our life experiences. In order to heal, we must receive this apology in our own unique way. This is just as individualized and necessary as our need for love, our pet peeves, our values or how we view the world. If making amends matters, it must be given in the way the other person receives. This can be an opportunity to discuss and learn about the important people in your life and how they heal from a regrettable incident. Take the quiz here